Preparing For and Responding to Water Quality Complaints
ONLINE-Preparing For and Responding to Customer Water Quality Complaints
June 9, 2020
Applicable for Distribution and Treatment (D and T)
This course will allow participants to carefully plan how to create an effective program for receiving water quality complaints, and how to deal with the various types of expected and unexpected water quality complaints. Because of serious liability issues, as well as the need to learn more about your system’s water quality, an overview of how to properly receive and record complaints will be presented along with proven remedies to ease any fears in the minds of the customer. Sound practices for setting up and completing a site visit, if required, will be discussed along with a list of the most common types of water quality complaints, and how to satisfy the customer.
Registration Fee: CTAWWA Members: $140.00; Non-Members: $190.00
The following course is offered in partnership with the New England Water Works Association, a section of the American Water Works Association (NEWWA). To register for this course, please call NEWWA at (508) 893-7979, or visit the website at www.newwa.org. CTAWWA cannot accept registration for this class.